Delete your account

Effective [Effective date — to be provided by the owner] · [Legal business name — to be provided by the owner]

You can delete your Shubh Fitness account yourself at any time, in the Android app or on the web. It takes effect immediately and can't be undone.

Draft: details in [brackets] are still to be provided by the business and the text is pending legal review.

How to delete your account

Either way you will be asked for your password (and your two-step code if it is on) and to confirm.

In the Android app: Profile → Privacy & data → Delete account. Staff: Account → Privacy & data → Delete account.
On the web: sign in, then Settings → Security → Delete account.
Can't sign in? Reset your password from the sign-in page first. If that doesn't work, email [Support email — to be provided by the owner] from the address on the account and we will verify it is you before deleting it.

You are signed out on every device and the account can no longer be used.
Your account is unlinked from every gym, so the app no longer shows any gym data to it.

Within minutes of your request (retried automatically if something fails):

Your login details: name, email address, phone number, password and two-step verification settings. The account is replaced by an anonymous "Deleted user" record, so the email address can be used to sign up again.
Your sessions, sign-in codes, sign-in history, notification inbox, notification settings and device registrations.
Workouts, body measurements, goals and training focus you set yourself in the app, progress photos you uploaded, and your food diary (logged foods, "My foods" and nutrition targets).
Water you logged, guided sessions you marked as complete, a nutrition plan you chose and the days you ticked, and weekly goals you set. (A nutrition plan a coach at your gym gave you stays in that gym’s records until the gym erases them.)
Sleep nights you added in the app are stored only on your phone and are removed when you sign out; steps and sleep read from Health Connect are not stored by us unless you turned on "Keep in my account", and if you did, they are deleted with your account.
Your access to any business workspace you were part of.

Gym records: each gym keeps its own customer records about you (membership, visits, bookings, invoices and payments). The gym is asked to erase your personal details once your membership has ended and nothing is owed. Invoices, payments and credit notes are kept for [Invoice retention period, per tax adviser — to be provided by the owner] as tax law requires, with the buyer details they were issued with.
Security audit records: entries showing that actions (including this deletion) happened are kept with an anonymous account number, not your name or email, so the history of the service stays complete.
Business records of a workspace you owned or worked in (for example its subscription invoices) stay with that workspace.
Backups: deleted data may remain in encrypted backups until they are overwritten in the normal backup cycle.

If you are the only owner of a business workspace, make someone else an owner or close the workspace first; the app and website will tell you.
Platform staff accounts are removed by another platform administrator.
To have a gym's records about you erased sooner, ask the gym directly. You can also contact our Grievance Officer at [Grievance officer email — to be provided by the owner].