Refund and cancellation policy
Effective [Effective date — to be provided by the owner] · [Legal business name — to be provided by the owner]
Shubh Fitness is software that gyms use to run their business. Who refunds what depends on who you paid.
Draft: details in [brackets] are still to be provided by the business and the text is pending legal review.
Gym members
You buy memberships, classes and personal training from your gym — at the front desk or in the Android app, where you pay the gym directly through its payment partner (Razorpay or Cashfree). Cancellations, freezes and refunds of those purchases follow your gym’s own terms; ask your gym. A membership bought in the app starts only once the payment is confirmed; if a payment fails or you cancel it, nothing is charged. When a gym cancels a membership or issues a refund, the app shows the updated balance, and a credit note is issued against the original invoice.
[Legal business name — to be provided by the owner] does not receive gym members’ payments and cannot refund them.
Gyms (software subscriptions)
Paid plans are billed in advance for each billing period. You can cancel at any time; the plan stays active until the end of the period already paid, and it is not renewed. Downgrades take effect at renewal.
Refunds of subscription fees are issued where required by law or at our discretion, as a credit note against the original invoice. Contact [Support email — to be provided by the owner] within [Refund request window — to be provided by the owner] of the charge.
Deleting your account
Deleting your app account does not cancel a gym membership or refund it. Speak to your gym about the membership itself.